General Information
The e-shop is exclusively available to businesses and professionals with a valid VAT registration number.
You can create an account by completing the registration form with your company details and VAT number.
Step 1 - Create Account
Step 2 - Entry & Verification of AFM
An automatic check will be performed via AADE for the validity of the AFM.
Step 3 - Address Completion
The business details will be automatically retrieved from AADE. Please fill in the Prefecture (Region) and the Contact Phone number, or any other necessary information that may not be automatically completed.
Your account is activated automatically once your VAT number has been submitted. Your company details are retrieved automatically through integration with the Greek Independent Authority for Public Revenue (AADE).
No. Only one user account is allowed per VAT number.
Products & Orders
No. All prices are displayed excluding VAT. VAT is added during the final checkout step, before payment.
The product is not immediately available and requires additional preparation or procurement time.
No.
Yes. Technical datasheets and certifications are available upon request by emailing b2b@candlemaking.gr.
After logging into your account, simply add the desired products to your cart and complete your order online.
Yes. You can easily reorder a previous purchase through your Order History.
Orders can be modified or cancelled before invoicing or shipment by contacting us at b2b@candlemaking.gr or by phone.
You can monitor your order status through your account under Order History & Details.
Pricing, Discounts & Payment Methods
Yes. Please contact b2b@candlemaking.gr for a customized quotation on quantities or packaging options larger than those available in the e-shop.
We accept:
- Bank Transfer
- Credit/Debit Cards
- IRIS Payments
- Cash on Delivery (available only for orders up to €200, excluding shipping costs)
No.
The invoice is issued when your order is shipped and is sent electronically through the ECOS-Invoicing platform (noreply@einvoice.s1ecos.gr).
Shipping & Delivery
Orders are prepared and dispatched within 1–5 business days.
Delivery times may be longer during peak periods (such as Christmas and Easter) or when exceptionally large quantities are ordered and are not immediately available. In such cases, our team will contact you in advance.
Shipping costs are calculated automatically during checkout based on the selected shipping method.
Yes. We offer free shipping on orders over €500, delivered via one of our partner freight carriers.
Yes. Orders can be collected from our store or warehouse by prior arrangement.
Yes. Orders are shipped via courier services or freight carriers.
Returns
Please contact our Wholesale Department by email at b2b@candlemaking.gr or by phone to arrange a return.
Returns are accepted within the time period specified in our company return policy.
The product will be inspected by our technical department and will be replaced or credited where applicable.
Yes, where applicable and provided by the manufacturer or supplier (for example, equipment warranties or quality guarantees for raw materials).
Technical Support
You can contact us by phone, email, or through our contact form.
Yes. We provide comprehensive after-sales technical support for all our products and services.
GDPR & Security
Your data is processed in accordance with the General Data Protection Regulation (GDPR) and is used exclusively for the purposes of our business relationship.
Yes. All online payments are processed through secure SSL-encrypted connections.